Gift Voucher Terms

These terms apply to gift vouchers bought through this website. Buying one means the person who bought it accepts them.

Gift vouchers are sold by Neylons Restaurant Limited, trading as The Oak Room ("The Oak Room", "we"), 24 Bridge Street, Cavan, H12 W866, Ireland.

Validity

Every gift voucher is valid for five years from the day it is bought. The expiry date is shown on the voucher and in the confirmation email. This follows the Consumer Protection (Gift Vouchers) Act 2019, which sets a minimum of five years for gift vouchers sold in Ireland.

Vouchers bought before this website launched, on our previous site, were carried across and each keeps its own five-year validity counted from the date it was originally bought.

Using a voucher

• Vouchers can be used against food and drink when dining with us.
• You do not have to spend the whole value at once. If you spend less than the balance, the remainder stays on the voucher for next time, until it runs out or reaches its expiry date.
• Please have the voucher, printed or on your phone, with you when you come to pay.
• Vouchers cannot be exchanged for cash, and we cannot give change in cash for the unused part of a voucher.

Amount and delivery

You choose the amount when you buy. The voucher is sent by email as a PDF, either straight away or on a date you pick, to the address you give us. Please check the delivery address before paying, as we send the voucher to exactly the address entered.

Payment

Payment is taken securely by Dojo. Your card details are entered on Dojo's own payment page and never reach or get stored on this website.

Lost, stolen or copied vouchers

Please treat a gift voucher like cash. A voucher code can only be spent once against its balance. If you believe a voucher has been lost, stolen or copied, contact us as soon as you can and we will do what we reasonably can to help, but we cannot always replace a voucher or refund a balance that has already been spent.

Refunds

Gift vouchers are non-refundable once bought, except where you have a right to a refund under consumer law. If a voucher was bought by mistake, contact us and we will do what we can.

Contact

For anything to do with a gift voucher, email info@theoakroom.ie or call +353 (49) 437 1414. See also our privacy policy.